RETURNS AND EXCHANGES

We hope that you love your purchase but, in the event that it’s not quite right we provide no fuss returns and exchanges. From receipt, you have 28 days to return any item. Just contact us via email adrian@loudalton.com

BY POST

Please send your items back with tracking to us. Please ensure you obtain a proof of postage. Please note the goods being sent back are your responsibility until they reach us.

It can take up to 21 days for us to receive your return. Once we receive it, we will endeavour to refund you within 5 working days. Any refund will be issued to the card used to make the original purchase. We will send you an email confirming the refund as soon as it has been processed.

In all cases, the items returned must be in their original condition with original swing tags intact. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Unfortunately, items that are part of our sale or of a promotion must be returned within 14 days for a refund and 28 days for an exchange. However, items in final reduction (70% discount and lower) are not eligible for returns.

For a direct exchange please contact adrian@loudalton.com to arrange this with our team.

Please note that if you make a purchase that qualifies for a discount and you wish to return the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s).

Any shipping and delivery costs incurred will not be refunded.

If you would like to return an item from an international or UK order please use the following returns address: Lou Dalton Returns, 44b Chaucer Road, Herne Hill, London, SE24 0NU, UK.